30 Day Satisfaction Guarantee
If you are not 100% satisfied with your purchase, you can return it for any reason within 30 days. Buy with confidence. We stand behind our products. All returns are subject to our return policy. Please read further for details.
How to get an RMA number
A Return Merchandise Authorization number is required for all returns:
You must obtain an Return Merchandise Authorization ("RMA") number within our return policy period by email to firstname.lastname@example.org.
We will not accept returns without an RMA number, materials without one will be sent back at the sender's expense. RMA numbers are valid for 15 days, within which the returned item must be received by UCoolStore.com.
All Returned Items must be in the original packaging or in a mail-safe box or envelope. UCoolStore.com is not responsible for any items that are missing or damaged during shipment.
Customer agrees that all returned products will be 100% complete, in re-saleable condition. Accessories such as the warranty card, software CD, all cables, manuals and any other components within the original packaging must be included in the return. If a promotional free item came with the product, that must be returned as well. UCoolStore.com may refuse the return if the product is not returned with the complete materials and packaging.
All returns are subject to the following:
- A return merchandise authorization number is REQUIRED for all returns.
- All product returns must include the original packaging/invoice and any related promotional free items.
- All returns must be shipped freight prepaid and with a tracking number.
- All related fees (shipping & return shipping fees) are Non-Refundable for all products.
Physical damages to any product will void the product's warranty and breach the return policy.